What is the difference between a hotel and a serviced apartment?
Typically, serviced apartment operates on fully-furnished apartment units ranging from studio type to larger size units like a 4-bedroom apartment, with kitchen, chinaware and electrical appliances. Facilities and Services include 24-hour guest service, daily maid service, linen and towel changing service, as well as TV, radio, stereo, refrigerator, etc. Asian Ruby Luxury also provides a sharing, high-speed Internet connection that is available in each apartment unit and hotel room. Leasing term at Asian Ruby Luxury is flexible for both short-term and long-term
Do you have a direct telephone line and a fax machine?
Yes, they will be provided in certain room types, while in other room types, only a direct telephone line is available upon request. We also provide in-room Internet access in every apartment. The Internet connection and usage is free of charge.
Do you provide babysitting and baby cot?
No, we do not provide babysitting service. However, our guest service at the lobby can give you information on the service. We do provide baby cots with complimentary.
Can I bring pets to stay with me?
No, it is our policy not to allow pets in the property.
How can I use your free in-room Internet?
Each apartment unit and hotel room at the Asian Ruby Luxury properties has Internet access that connects you to the virtual world. The connection is quite easy as long as you have a computer set and a LAN card (only at those Asian Ruby Luxury’s properties that have a local area network) or wireless modem (only at those Asian Ruby Luxury’s properties that have a wireless local area network). Those without a computer set can get connected at our Internet booth at the lobby floor.
What do I do if I do not receive a confirmation of my on-line reservation?
Within 3 business days, you should receive our confirmation. If you do not receive it, please contact our sales office at each property or click : www.asianrubyhotel.com/contact-us